AI marketing
5 Great Benefits of Speech Analytics in Contact Centres
Speech analytics provides contact centres with insight on how they can improve their service levels and satisfaction. Contact centres have the difficult task of retaining
Speech analytics provides contact centres with insight on how they can improve their service levels and satisfaction. Contact centres have the difficult task of retaining
Voice is a powerful instrument, and speech analytics can be crucial to maximizing customer engagement. Don’t you believe us? Let’s dig deeper to learn more
How has Christmas marketing changed during the last two years? Last year it was troublesome for many people and companies. Fortunately, things have changed over
As we all know, Black Friday is the biggest shopping day of the year. People line up for hours – and sometimes even days! –
Retail companies use AI chatbots to offer customers a personalized and human-like experience that will make them come back for more. In the past years,
It’s Halloween season, so we decided to indulge in something a touch spookier than usual: today we discuss the most common fears of AI –
Chatbots are rapidly replacing website forms for customer interactions. They can provide help, answer frequently asked questions and help with day-to-day tasks. That is why
A knowledge management system is one of the most used tools to manage data flow most efficiently, and virtual assistants can become one of the
Data is crucial for marketers and marketing strategies, and data enrichment can take it to another level. But, you may ask, what is data enrichment,