We always listen to people that discuss Big data. But have you ever considered going small and to know more about small data? Yes, they
As clients and customers, we crave to feel unique, and we love extreme personalization. A couple of examples? We’re delighted when we receive a customized
Customer sentiment analysis is one of the most useful yet unknown strategies to improve the value of your brand. Marketers think that it is just
Customer behaviour is essential in any part of the customer journey of every organization, and it comes even more crucial when we discuss financial services.
Customer retention is one of the most crucial parameters for any brands’ sales. Even if percentages and numbers can slightly change, acquiring a new customer
KPIs for customer service has to be considered carefully since the approach to the customer’s needs is one of the most delicate and visible elements
When it comes to customer satisfaction, analytics is one of the main elements to analyze. If your customers aren’t happy enough with your brand or
Customer retention mistakes are a cost. We have already said how much customer retention is valuable for any brand. It helps them build loyal relationships