Customer behaviour is essential in any part of the customer journey of every organization, and it comes even more crucial when we discuss financial services.
Customer retention is one of the most crucial parameters for any brands’ sales. Even if percentages and numbers can slightly change, acquiring a new customer
KPIs for customer service has to be considered carefully since the approach to the customer’s needs is one of the most delicate and visible elements
When it comes to customer satisfaction, analytics is one of the main elements to analyze. If your customers aren’t happy enough with your brand or
Customer retention mistakes are a cost. We have already said how much customer retention is valuable for any brand. It helps them build loyal relationships
Consumer behavior during pandemic COVID-19 is driving brands crazy. Everything looks changed. The old way is over. Brands, shopping centers, restaurants, all categories need an