digital strategy
KPIs for customer service: how to measure the success
KPIs for customer service has to be considered carefully since the approach to the customer’s needs is one of the most delicate and visible elements
KPIs for customer service has to be considered carefully since the approach to the customer’s needs is one of the most delicate and visible elements
When it comes to customer satisfaction, analytics is one of the main elements to analyze. If your customers aren’t happy enough with your brand or
Customer retention mistakes are a cost. We have already said how much customer retention is valuable for any brand. It helps them build loyal relationships
Consumer behavior during pandemic COVID-19 is driving brands crazy. Everything looks changed. The old way is over. Brands, shopping centers, restaurants, all categories need an
If creating a content strategy is problematic for any brand, things become more complicated for nonprofits organizations. For this kind of brand, more than the
Preparing your stuff and creativity for the upcoming holiday marketing season sounds like a nightmare. Let’s say without shame that 2020 is going to end
Marketers often say that content is king, and we can add that content strategy is queen. Nowadays, social media is one of the most critical
If the content is king, customers analytics is its best adviser not to waste your time. To grow a successful business, brands have to know
Brands develop buyer personas, create social media strategies, have the best content ever and even make social media customer care. Still, everything will be useless