CX Optimization for Call Center and Help Desk
Reduce the time to call resolution, make your customers happy
Quickly find the information you need, when you need it
Call Center and Help Desk CX Optimization become easy using Artificial Intelligence
Reduce the time to call resolution
Make it possible for employees to find the right solution faster. Use keywords or whole sentences; get the answers.
Speed up the training process
Facilitate training and onboarding for new employees. Speed up the onboarding on new customers' projects.
Automated constant learning on the go
The system supports your employees and automatically learns from new sources and new scenarios.
confidence
Time saved from Coaching
CX Optimization: Better Knowledge Search Features
Semantic Search
Make your question in natural language speaking and get the answers that you need.
Text Classification
Get requests automatically classified according to the intent motivation behind them.
Self-Learning
AI-driven algorithms learn from data patterns. The system continues improving while used in production.
Better CX with a Fast and Accurate Knowledge Search
Process vast amounts of unstructured text data in a fast and straightforward way. Increase your customer satisfaction with a champion, fast and accurate help desk, and support. Algorithms use text analysis to understand the text, classify, and organize it. The system receives the request and automatically suggests the right answer.
There are many different scenarios to occur in a company, from emails and chats to reviews, customer queries, and support tickets. The system can suggest the right answer to the customer’s request or provide an autonomous reply.