CX Optimization for Call Center and Help Desk

Reduce the time to call resolution, make your customers happy
CX Optimization for call center and Help desk
BENEFITS

Quickly find the information you need, when you need it

Call Center and Help Desk CX Optimization become easy using Artificial Intelligence

Reduce the time to call resolution

Make it possible for employees to find the right solution faster. Use keywords or whole sentences; get the answers.

Speed up the training process

Facilitate training and onboarding for new employees. Speed up the onboarding on new customers' projects.

Automated constant learning on the go

The system supports your employees and automatically learns from new sources and new scenarios.

+ 0 %

confidence

0 %

Time saved from Coaching

CX Optimization: Better Knowledge Search Features

Semantic Search

Make your question in natural language speaking and get the answers that you need.

Text Classification

Get requests automatically classified according to the intent motivation behind them.

Self-Learning

AI-driven algorithms learn from data patterns. The system continues improving while used in production.

Improve Your CX Optimization
Search and Find Faster

Let us to help you

Better CX with a Fast and Accurate Knowledge Search

Process vast amounts of unstructured text data in a fast and straightforward way. Increase your customer satisfaction with a champion, fast and accurate help desk, and support. Algorithms use text analysis to understand the text, classify, and organize it. The system receives the request and automatically suggests the right answer.
There are many different scenarios to occur in a company, from emails and chats to reviews, customer queries, and support tickets. The system can suggest the right answer to the customer’s request or provide an autonomous reply.