BAAL Speech Analytics Tool
Get the most out of every sales opportunity and phone contact
BAAL Speech Analytics Tool improves your sales and customer calls with data. More lead conversion, better customer experience management with contact center call analytics.
Flexible to your tools
BAAL combines sales data from your CRM and information extracted from recorded phone calls with your current contact centre system.
Perfect for remote working
Agents, supervisors and team leaders are all aligned through data. So it’s easier to improve strategy and training, even remotely.
Scalable to your needs
BAAL provides regular reporting with the data you need and integrates with simple API calls to make the flow uniform and scalable.
Help agents get success from the most exciting contacts
Speech Analytics technology allows you to capture customer opinion and seize new opportunities.
BAAL applies AI-based models to sales and customer care conversations.
BAAL analyzes and visualizes information. Suggests improvements to maximize results from each call. Current customers have improved by over 20.5%.
It leverages Ghostwriter AI™ technology, Natural Language Understanding and Processing (NLU, NLP) algorithms, and our semantic system to analyze conversation data.
Improves agent productivity
Automatically detects the most critical data to help the agent make the best sales calls.
Enable actionable suggestions
Get more results with script enhancement, suggestion on pace, speech speed, words that increase the propensity to buy.
Facilitates training and onboarding
Provide supervisors with real-time data. Train agents using training recordings.
Get the most out of your calls with BAAL Speech Analytics Tool
It finds the needle in the haystack
In thousands of phone calls finding the few elements that mark the difference between “Yes, I buy” and “No, thanks” is crucial.
Ready from day one
The AI engine receives customized training for your business at the beginning of activation and continues to improve over time.
We care about privacy
The security of your data is our priority. Information is encrypted and secure. Data processing is GDPR compliant. You can get it on-premise.