How to improve customer retention for happy customers

customer retention

Customer retention is one of the most crucial parameters for any brands’ sales. Even if percentages and numbers can slightly change, acquiring a new customer is way more expensive and time-consuming than retaining an existing one. Keeping your customers, especially the more profitable ones, happy and satisfied is one of the most important goals your […]

5 Customer retention mistakes to avoid (and how to solve)

customer retention mistakes to avoid

Customer retention mistakes are a cost. We have already said how much customer retention is valuable for any brand. It helps them build loyal relationships with customers, making them more conscious about their opportunities, goals, and lacks. A brand should not underestimate the customer retention process because it makes it easier to have a loyal […]